Based on recent customer reviews, Hatfield VW Melrose earns strong praise for its showroom sales experience, especially from first-time buyers who single out Tintswalo, Walo, Rhoda and Lebo for patient guidance, transparent deals and willingness to stay late for handovers. The Melrose Arch floor and vehicle presentation impress. Aftersales and administration draw sharper criticism, including gearbox repairs, missing update calls, repeated tint and accessory rework, invalid registration permits and an unsettled trade-in. One owner did commend the ARC workshop for owning a long-distance repair and covering transport costs.
NPS Score
100
Recommended: Very Likely
Nov '25 - Oct '26
Frequently Asked Questions About Hatfield VW
How is Hatfield VW rated on Hellopeter?
Hellopeter has tracked Hatfield VW across 170 reviews. Hatfield VW hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Hatfield VW? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2016
Exceptional Customer Service
I would like to extend my heartfelt gratitude to the entire Hatfield VW Northcliff Used Car Sales Team, with special recognition to Sibusiso Nene for his exceptional customer service, professionalism, patience, and understanding. From the moment I expressed interest in purchasing a vehicle, Sibusiso went above and beyond to ensure that the entire experience was seamless, pleasant, and stress-free. He kept me informed every step of the way, from the initial enquiry and finance application process right through to the day I collected my vehicle. His communication, attention to detail, and willingness to guide me through every stage were truly commendable. What impressed me even more was that his excellent service did not end once the sale was concluded. He took the time to call and check whether I had arrived home safely and, more importantly, whether I was happy with how my new car was driving. That level of genuine care and commitment to customer satisfaction is rare and deserves recognition. I am thoroughly impressed and incredibly grateful for such an outstanding experience. Thank you so much, Sibusiso, and to every team member who worked alongside you to make my car-buying journey such a memorable one. Your dedication, professionalism, and exceptional service have certainly left a lasting impression. Hatfield VW Northcliff, you have a gem in Sibusiso Nene! ⭐⭐⭐⭐⭐
1 reviews | Active since Aug 2016
Exceptional Customer Service
I would like to extend my heartfelt gratitude to the entire Hatfield VW Northcliff Used Car Sales Team, with special recognition to Sibusiso Nene for his exceptional customer service, professionalism, patience, and understanding. From the moment I expressed interest in purchasing a vehicle, Sibusiso went above and beyond to ensure that the entire experience was seamless, pleasant, and stress-free. He kept me informed every step of the way, from the initial enquiry and finance application process right through to the day I collected my vehicle. His communication, attention to detail, and willingness to guide me through every stage were truly commendable. What impressed me even more was that his excellent service did not end once the sale was concluded. He took the time to call and check whether I had arrived home safely and, more importantly, whether I was happy with how my new car was driving. That level of genuine care and commitment to customer satisfaction is rare and deserves recognition. I am thoroughly impressed and incredibly grateful for such an outstanding experience. Thank you so much, Sibusiso, and to every team member who worked alongside you to make my car-buying journey such a memorable one. Your dedication, professionalism, and exceptional service have certainly left a lasting impression. Hatfield VW Northcliff, you have a gem in Sibusiso Nene! ⭐⭐⭐⭐⭐
1 reviews | Active since Mar 2026
Tinswalo and Roda Appreciation
It was a great experience working with Tinswalo and Roda .. they were very kind and Confident . They gave me the best moment of my life I appreciate them .. looking forward to working with them once again in future
1 reviews | Active since Mar 2026
Tinswalo and Roda Appreciation
It was a great experience working with Tinswalo and Roda .. they were very kind and Confident . They gave me the best moment of my life I appreciate them .. looking forward to working with them once again in future
1 reviews | Active since Mar 2026
Great Service from Hatfield VW
I recently purchased a new vehicle from Melrose VW and had the absolute pleasure of dealing with Tintswalon. From the very first interaction, the service was professional, transparent, and genuinely customer-focused. Tintswalon took the time to understand exactly what I was looking for, answered all my questions with patience and clarity, and guided me through every step of the process. The entire experience was smooth, efficient, and stress-free. I truly appreciated the regular updates and the attention to detail, which made me feel confident in my purchase. It’s rare to find such dedicated and personable service these days. I highly recommend Tintswalon and the team at Melrose VW to anyone looking for a new vehicle. Thank you for making this such a positive and memorable experience!
1 reviews | Active since Mar 2026
Great Service from Hatfield VW
I recently purchased a new vehicle from Melrose VW and had the absolute pleasure of dealing with Tintswalon. From the very first interaction, the service was professional, transparent, and genuinely customer-focused. Tintswalon took the time to understand exactly what I was looking for, answered all my questions with patience and clarity, and guided me through every step of the process. The entire experience was smooth, efficient, and stress-free. I truly appreciated the regular updates and the attention to detail, which made me feel confident in my purchase. It’s rare to find such dedicated and personable service these days. I highly recommend Tintswalon and the team at Melrose VW to anyone looking for a new vehicle. Thank you for making this such a positive and memorable experience!
1 reviews | Active since Jun 2020
Car service
"I recently had my car serviced at Hartfield VW Pretoria and had an excellent experience with Tebogo Gontse. He thoroughly inspected my car, explained things I wasn't aware of, and provided great advice. If VW has more staff like Tebogo, they'll definitely go far! I'd highly recommend Hartfield VW to anyone in Pretoria - great service!"
1 reviews | Active since Jun 2020
Car service
"I recently had my car serviced at Hartfield VW Pretoria and had an excellent experience with Tebogo Gontse. He thoroughly inspected my car, explained things I wasn't aware of, and provided great advice. If VW has more staff like Tebogo, they'll definitely go far! I'd highly recommend Hartfield VW to anyone in Pretoria - great service!"