Hatfield VW Northcliff

initially i had taken the car there on Tuesday the 15th in the morning before 8 in the morning. i had already spoken to them on a Monday before i took the car and advised that the job will be covered by innovation. They had advised me over the phone on Monday that they do not do the shuttle services for the time being and they advised that they don't wash the car after the service as well which i kind of understood but i was still confused. Please bare in mind that i had taken the car there early in the morning for the wiper blades and the brakes. judging from how i saw things on my car tracker app the job was started at around 3 and they had received auth from innovation way earlier.

The other things that bothered me is that they had put in a poster stating that they do not wash the cars after the service but there was never one stating that there is not shuttle services. i had to take Taxify going back home and on that Tuesday i received a call telling me that i can fetch my car at 16:45. i took Taxify again and when i got there they told me that there's other damages after they had told me to come fetch my car. At that time i didn't have cash with me because i was expecting my car. when i told them that i don't have nothing to go back home with they didn't even do anything to help me. i had to call a friend who lives far away to fetch me late. I took Taxify 3 times which was costly i even asked if there was something they can help me with to go home but they offered nothing

It occurred on: 15/09/2020

This meant that -I spent redundant amounts of money on Tuesday and Wednesday. -On Tuesday alone i got home very late -Wednesday i had to fetch my car at around 5 which was also an inconvenience for me because i had to spend money on Taxify.

To better their services and offer something to the clients when they are stranded. on my end an apology would be highly appreciated and a refund of the amounts i had spent on transport going back and forth at your request but still not getting my car.

And i would also like to know if them not wiling to take me home was taking an advantage of they really didn't offer the services at the moment