No sense of accountability at HARVEYS

after having written my first review, the agency contacted us via email to inform us that they are trying to solve the problem. however, there is absolutely no accountability and have imp**** that the delay in us receiving our refund is due to the airline and backlog at Etihad. this is WRONG. Vanessa Pillay was *********** and did not ensure our refund was processed timeously. How is it that ALL other clients have received refunds? We were told this by the previous owner of Harvey's after contacting her with this issue. so sick of this ****.