EE
Estelle E
1 reviews | Active since Mar 2009
06 Aug 2015, 18:06
NO RESPONSE ON QUERY
On the 4th of August a made an enquiry about accomodation at the Palace of the Lost City. At the bottom of the e-mail it stated that if there is no response in 24 hours, the query can be forwarded to the Head Office. I forwarded my query to the Head Ofiice and a lady with the name Carol-Ann Field referred the query back to Montana Crossing and requested Yzelle to please reply to my query. Still no feedback. If this is the level if service before a booking, i do not want to think how bad the service will be after an actual booking!!! Very unprofessional!
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Harvey World Travel's replyOfficial
13 Aug 2015, 15:37Hello estellec,
We understand your frustration and whilst an apology does not alleviate your problem we'd like to extend one anyway and confirm our commitment to assisting you, hence us forwarding your request onto one of our other branches.
We are glad to hear that Greg has managed to assist you and that you have experienced the service that we are striving to give all our customers
Kind regards
Harvey World Travel
Franchise Support Team
We understand your frustration and whilst an apology does not alleviate your problem we'd like to extend one anyway and confirm our commitment to assisting you, hence us forwarding your request onto one of our other branches.
We are glad to hear that Greg has managed to assist you and that you have experienced the service that we are striving to give all our customers
Kind regards
Harvey World Travel
Franchise Support Team
Harvey World Travel's reply13 Aug 2015, 15:37
Official
Hello estellec,
We understand your frustration and whilst an apology does not alleviate your problem we'd like to extend one anyway and confirm our commitment to assisting you, hence us forwarding your request onto one of our other branches.
We are glad to hear that Greg has managed to assist you and that you have experienced the service that we are striving to give all our customers
Kind regards
Harvey World Travel
Franchise Support Team
We understand your frustration and whilst an apology does not alleviate your problem we'd like to extend one anyway and confirm our commitment to assisting you, hence us forwarding your request onto one of our other branches.
We are glad to hear that Greg has managed to assist you and that you have experienced the service that we are striving to give all our customers
Kind regards
Harvey World Travel
Franchise Support Team