I have been trying to get a refund from Harvey's

I have used Harvey's world travel for a few years. Elsje Nel got sick, from Pretoria North Harvey's and closed shop. Thus I started using Harvey's Centurion for my travelling needs as I always received great service from Elsje.<br> <br> Since using the Centurion Branch there has only been difficulties with flights etc.\I will call you back in 10 minutes without any feedback after even a day. That was from Mpho at Harvey's Centurion.<br> <br> In December I had to book a urgent flight for a one of our directors from SA to Niger and asked Mpho to arrange the flights. She did not even call back when she said she would. I ended up with Jackie which actually helped with a booking. Our Director could not get a Visa in time and I had to cancel the flight as Jackie told me she will get me a refund. I made a new booking and went to Niger in December which Jackie arranged for me.<br> <br> When I returned from Niger a few days later I sent Jackie an e-mail asking for the refund. She responded that she is working on it ASAP. I do have the e-mails to prove. Since January I have not had any feedback from Jackie. I sent various e-mails without any response until I called her. She said she would get back to me "