MS
Mohammed S

1 reviews | Active since Dec 2018

07 Sept 2023, 09:50

Harvey World Travel Head Office

Thumbs up to the GM Kele Lekalake for the phone call to resolve my matter at hand, even though im not going on the trip anymore, she attended to my grievances and is handling the matter accordingly!

Issues stated: 1. Price quoted was exorbitant compared to what i could get by a few google searches via booking.com and skyscanner.net 2. Making this matter a family conflict rather than dealing with the matter professionally by the said agent.

Thank you Harvey Travel World! i really appreciate your efforts, in future i will certainly consider your brand to book with!

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Replies (1)
Harvey World Travel
Harvey World Travel's reply18 Sept 2023, 06:35
Official
Dear Mohammed,

Thank you for taking the time to share an updated review. We are delighted to hear that you had a pleasant interaction with our General Manager. Your feedback serves as great source of motivation for our team as we always strive to ensure that our clients have the best experience with us.

We look forward to booking your next trip.

Best regards
Harvey World Team