NO REPLY FROM MANAGING DIRECTOR OR EXECUTIVE ASSISTANT = NO SERVICE AT ALL!!!!!

I enrolled with the Harvest Institute Of Commerce in 2018 to do a bookkeeping course with ICB. All went well then. Now that I have to register for the new year, the person who helped me last year has left the company and between the Managing Director and the Executive Assistant, not one of the two replies on any emails that you send to them. Worst thing is that now that I want to enrol with ICB as in independent student so that I can cut out this totally unhelpful middleman, I have to get a letter of good standing from Harvest and after trying to phone them and email them there is just no reply! This is most probably the worst decision I have ever made and I regret doing it. I should have rather just used Damelin.