Still waiting on delivery...

I bought a meter on 2 November 2020 "Just to let you know — we've received your order #4636, and it is now being processed: [Order #4636] (November 2, 2020)" I want feedback on this order. I have requested feedback numerous time via e-mail, then SMS and then Whatsapp. Ute is not responding. His service is terrible and the website is wrong. The VAT amount is calculated at 20% and not 15%. I paid however the 20% to speed up the process, but now I am waiting on delivery. PLEASE DO NOT BUY FROM THIS AGENT - Rather stick to Cherry Irrigation or Clyde Porter. Last night I copy the UK agent, without any feedback