Bad service

I made a reservation through my agent for a boat cruise, with full payment completed and email confirmation received. The payment was made on time, and I also received an email reminder the day before the cruise. However, upon arrival, I was informed that we would be required to board a smaller boat, as the boat we had paid for was booked for a private event.

Furthermore, the welcome drinks and snacks, which were explicitly mentioned in the booking email, were not provided. Initially, the staff attempted to place the blame on my booking, only to later confirm that the issue was due to an internal error on their part.

As compensation, we were offered to board the smaller boat and given two bottles of wine. In addition, we were told that we would be invited to a buffet to make up for the inconvenience. After the cruise, however, we were left waiting for over 30 minutes before being directed to the buffet.

This experience was extremely disappointing, and I feel that the service we received does not even warrant the one star I gave