Web ticket do not want to refund my money

I made bookings for 18 people to have a picnic at the Hartebeesport on Christmas day online through Web ticket. A few days later i was emailed and told that the Hartebeesport picnic area is closed due to neighbours complaints and i was asked to email my banking details and the tickets i had purchased.<br> <br> I did all that on Saturday the 19th and till today i havent recieved any refund, when i phone to enquire they keep giving me excuses. I am so disappointed, tomorrow is Christmas day and i have to book some were else but they holding on to my money. These are payment Ref numbers <br> ***, ***, ***, total R1230<br> This is one of their email response : Dear SC Ngwenya,<br> <br> Thank you for your enquiry, the picnic and braai area is closed until next year February. This is due to circumstances beyond our control.<br> <br> Regards,<br> Anthony<br> Assisted by Sandra and Ivy<br> <br> Tel: ***<br> Fax: ***<br> email: [Email Removed]<br> [URL Removed]<br> [URL Removed]<br> [URL Removed]<br> PO Box 308 Hartbee****rt 0216.<br> <br> #I will happy if you could help me get my money today.<br> <br> Regards <br> <br> Cynthia<br> <br> <br> <br> On 18 December 2015 at 18:59, csngwenya