Pathetic customer service

After making a booking via hotels. Com, I have continuously tried calling to confirm my booking and been told we will call u back. One day later I am still waiting for the promised call back in 10 minutes. On 2 occasions the call was dropped when the agent could not answer simple questions like if they have a heated pool. On other occasions I was told to call back in 20 minutes. With so Many calls to try and get to someone to speak to me decently and answer my question as to whether my reservation is reflecting or not. When asking for the manager I am told that he is the manager but can't answer any of my questions, at this point I am not even interested in visiting the resort