CPA Non-compliance.

After making payment to secure a cruise for the 31st of December for 7 people, the president prohibited any water activities during adjusted level 3, which led to them not being able to provide any services. We communicated that we could not choose an alternative date for a cruise as we're from different parts of the country and due to the uncer*****y of when this restriction would be lifted and requested a refund. Our request was met with a very rude response and we had the phone call ended after bringing it to their attention that this is against the Consumer Protection Act.

To date, we have continued to communicate via email/whatsapp and phone calls and have not reached a resolution.

This organization has no regard of their customers are are rather rude and unprofessional.