Terrible

Phoned to make a booking. As per guy on phone... No reference needed just have to arrive and room will be there. Booking was done on preview of photos on internet. On arrival the manager did not know anything about our booking. Confirmed that we can book in and we requested to see rooms. Filled documents but did not sign anything(copies available). Paid cash. To have aircon room it will be R200.00 more of which I think is ridiculous. We decided that we not happy with the rooms and asked to cancel and requested a refund. The manager said owner left with the cash and a no refund policy is in place according to the owner after he phoned her. With no signed documents in place I insisted on my money. I phoned the owner Michell 4 times with no answer. After that sent whats app messages with no reply.... Also available.... Even read messages with no reply. After numerous attempts by the manager calling her also with no reply.... Most probably knowing what's waiting.... Thumbs up to the manager using his own discression took another booking for a room... And used that money to refund us. Rooms are really creapy and surely not whats shown on the internet. I left message with manager to ask her to contact within 24 hours to avoid me writing a review like this. Up to know still nothing. For R50. 00 rand more we got a 2 bedroomed self catering flat not far from there. Alot to go learn from them what is customer service and value for money. The owner should not wonder why business is bad now or in future...... Never again...