Exceptional Customer Service

I bought a Hart kettle at crazy plastics store last year December with all the loadshedding so that I can boil water and make some tea on gas if there is no power. I didn't use the kettle for more than a month and when I used it, the kettle was leaking at the spout. I didn't have the slip anymore and knew that more than 2 months has passed so to take it back to crazy plastics and get a replacement would be almost impossible. I did however go back to the store and discussed the problem with the owner/manager, and he advised me to contact Heart Homeware directly to see if they were willing to replace the kettle as his store cannot take it back without a slip. So I decided to contact Hart Homeware and this was the outcome. The service was beyond what I have ever experienced. I got through to the PE branch and spoke to Jeanine. She was flippen amazing. She said that she will contact a branch close to me and ensure that they call me back. The same day Charles phoned me back who is at the Boksburg branch and told me to bring the kettle to the branch and he will replace it. But I was unable to take it the kettle to the branch because their working hours ended way before my working hours and they were not open on weekends. So guess what :-) Charles told me that he will send a driver with the new kettle to my workplace. How amazing is that. I am completely flabbergasted. Within 2 days of contacting Hart Homeware I had a new kettle, no questions asked about a slip or anything. Just kindness and customer service that is beyond this world. On the third day I even got a call from Charles to ensure that all is good on my side.

Well done Jeanine, Charles and Michael who delivered the kettle. You guys rock!!! Heart Homeware can be so proud of you, cause your customer service deserves recognition and praise. Thank you for this special treatment and service. I will surely never forget it. Blessings, Michelle