Harries Badcakes

Good day. I would like to inform you that I was at your restaurant in Dullstroom on 14/2. Been going there for many years and took my son there for the first time. Been bragging to him about this for a long time. Just to arrive and be met by horrible service and rude staff. Even the owner or manager showing us our table was rude. I don't care if you are busy lady... That is no reason to be rude. You should be thankful in these times. Or maybe you spoiled?. So next we were assigned a waitress who took our order for drinks. A cappachino and a hot chocolate. After 30 min my son went to ask if we still get our drink. We then immediately received iced cold hot drinks. Lovely hey??? Needless to say we received our cold pancakes 45 minutes after ordering. I don't understand that in times like this people still tend not to focus on customer service. In lock down we cry and when we have a full shop we cant perform. Wake up!!!! Please don't spoil the experience for us. You know you are busy on Sundays. Do proper planning. Be friendly, be helpful and be informed. After all we are paying for a service. Thank you