1 reviews | Active since Feb 2014
WHY DONT YOU FOLLOW UP???
You won't believe what I am about to tell you now. My au pair was standing still at a robot and a client of Harnacks Insurance, a company that does the insurance of MUA Insurance, drove into her from behind. This happened on 1 March 2022 yes you have got it right, 1 March 2022. Up until today which is more than 4 months ago we have not even heard back from them, they just don't respond. Brenda at MUA gets emails consistently about this 3rd party claim of Mrs. Muller-Levins but to no avail. This has been going on for 4 months now. I started out with Stuart Collins of Harnacks and I could not get anything out of him, then I asked for someone else to handle my query and landed up with Bevan Collins he also could not help me, but at least he sended me all his attempts that he tried to get a email back from MUA. NOTHING. So I am not sure if they still exist, because maybe we are dealing with a company that does not exist at all. 4 months that you are dealing with a claim and you cant even show 1 email as a reply from them.
Now here I want to give Harnacks also a one star because why don't YOU sort this out, why do you let the client wait 4 months for an answer? If you see you don't get an answer why must the client keep track of what's happening and constantly remind you? I really hope that only ONE of these email addresses will respond. That would be awesome.
Please contact MUA for further assistance. They will be able to assist more efficiently and effectively than Harnacks can.This is a liability claim for which our client has cover. We assisted as a courtesy and we did also advise you to claim through your own insurance company at the time of loss.
Please contact MUA for further assistance. They will be able to assist more efficiently and effectively than Harnacks can.This is a liability claim for which our client has cover. We assisted as a courtesy and we did also advise you to claim through your own insurance company at the time of loss.
Yes you are right, you did advise me to claim at my own insurance, maybe it was because you knew this was going to happen? But you see, at my insurance you get rewarded for not claiming and for good driving, so why would I claim from my insurance and put my "no claim rewards"at risk for someone who drove into me. If it was my fault then by all means I would claim from my insurance but certainly not when it was not my mistake. So there you have it, I would have appreciated it if you could just given me the direct contact details to who I must speak to but you decided to be the middle man, and that was not a good idea because you also could not do the corresponding thing.
Yes you are right, you did advise me to claim at my own insurance, maybe it was because you knew this was going to happen? But you see, at my insurance you get rewarded for not claiming and for good driving, so why would I claim from my insurance and put my "no claim rewards"at risk for someone who drove into me. If it was my fault then by all means I would claim from my insurance but certainly not when it was not my mistake. So there you have it, I would have appreciated it if you could just given me the direct contact details to who I must speak to but you decided to be the middle man, and that was not a good idea because you also could not do the corresponding thing.