No service on a claim

I have been trying to settle a motorcycle which was ****** in April. Between VAF and Harnacks Insurance, I have been waiting, following up and still paying for the bike and the insurance premiums. Bank claims they sent the settlement to the insurance in June, insurance claim it was for the wrong account. Neither entity is willing to follow up with each other and sort it out. It's a disgrace! Am I expected to just keep paying while they both stubbornly refuse to take action? The parties involved at VAF are Daphne Mothapo and Jacob Sibande. Bikesure (Harnacks) are Mark Faktor and Bevan Collins.