When i am good and ready

We made a reservations with the guesthouse and paid for the property to be informed it was fully booked. They said they would refund the funds the following day. Next day guy had excuses he is on the road he will do it later that day. The day after that we call him and he says he will do it when he is good and ready at his time. Excuse me, with the biggest attitude. This place does not know how to treat or value guests.