Extremely bad service!!!

My bike was taken in on 04 June 2019 for repairs or rather replacement of the windshield, engine guard, indicator light and I also asked them to sort out an oil leak. The oil leak hose was about R70,00 and the Service Advisor promised then that the technician will sort it out. I continuosly followed up, every 2 weeks they would tell me they are waiting for a part here and there. There is always this bad attitude from the General Manager, Service Advisors, Technicians and some Sales Consultants. The only civil people are the Sales Consultants at Merchandise section only. The feedback is always what can they do if they have not received shipment; they are overloaded with work and do not have time to answer technical related queries. Even the owner acknowledges that the parts I need are not earth shattering that it warrants waiting this long. I was given the bike back for the day (03 August 2019) as I needed to attend a paid planned ride. I was promised by the General Manager of Clearwater Harley Davidson that the oil leak was sorted out. After the ride I realised that it was not sorted out, the GM said "it was just a quick fix" and that they will have to order appropriate parts. My safety was put at risk as well as causing more damage to the bike. I then informed the owner of Harley Davidson about my dissatisfaction and he told me that he was going to investigate and revert back to me. On 19 August 2019 he said that my bike will be sorted out the very same week. The Service Advisor called me on 21 August 2019 and I thought she was informing that my bike will be delivered. She told me that they cannot source the oil hose anywhere in SA and therefore have to place an order overseas. I requested a loan bike previously from the manager who refused and told me that they do not give loan bikes. A lot of people have been given loan bikes. As a result of this inconvenience I requested a loan bike due to a planned ride that was going to be on 24 August 2019 which was going to be an early start. I asked the Service Advisor to have the bike delivered the day before the ride. She emailed me this response "The bike can be picked up at our dealership at 08:00 and needs to be back at 13:45 on Saturday as no bikes are allowed to “sleep out” as per our Insurance requirements". I have missed a lot of rides, I have been to a paid Rally without my bike, I am paying a lot of money towards a bike that is not in my possession!

I DO NOT HAVE MY BIKE NOW FOR 4 MONTHS!!!

This is not the first time this has happened - previously my bike was kept for 6 months.

Absolutely bad service, it depends who you are and my bike not prioritized.