Deposit paid for a bike they can no longer deliver but are full of excuses and promises and still haven't returned our deposit.

My husband phoned Cape Town Harley Davidson enquiring whether they would be getting stock of the new 2018 CVO Street Glide in Dark Alloy & Black Denim as he wanted to buy one. On 21 October we received an email from Julian van Heerden at Cape Town Harley Davidson with a photo of the exact bike my husband wanted and an attachment with their banking details on. The email read as follows:

Thank you for the call earlier, please confirm that this is the bike you are looking for in the attached picture.

Also please find attached banking details for the deposit, there is literally a list of people wanting this bike but if I can get a deposit on it i can reserve it for you.

We paid R100 000.00 on 23 October and sent them the proof of payment. A week or two later, my husband was informed that Cape Town Harley Davidson were not getting the bike in the colour he wanted, they were getting a Gunship Grey one. My husband asked them to return his deposit as he only wanted the Dark Alloy & Black Denim one, so would buy it from another dealer.

It is more than a month ago and we are still waiting for the deposit to be refunded. They have given us the run around, I was even asked to resend the proof of payment. Every time my husband phones Julian he hears the money will be in your account tomorrow.

I am writing this to warn any potential customers not to give Cape Town Harley Davidson a deposit on anything because if they cannot deliver the goods, you struggle to get your deposit back.