MB
Maria B
1 reviews | Active since Jun 2012
22 Aug 2025, 12:09
Disappointing service and Customer relations
Had a borehole service in May with the same service requested 3 months later. They only take 7 days for complaints. Paid cash as agreed with the sales consultant to be later sent an invoice with an outstanding amount that I am still told I owe. Beware and never pay cash to this company
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HARDROCK DRILLING (PTY) LTD's replyOfficial
27 Aug 2025, 15:35 We are very sorry to read your comment, especially as you have been a valued customer with us for over 9 years. We truly appreciate your continued support and regret that you now feel disappointed.
With regards to the borehole service, our standard service typically lasts 6 months under normal usage, but in cases of older equipment it may require attention sooner. We apologize if this was not made clear at the time.
On the payment matter, our policy is that an invoice is always issued for record-keeping, regardless of whether payment is made in cash, EFT, or card. This is to ensure transparency and accuracy on both sides. The cash paid has been app**** to your invoice and as a VAT registered company we are required to charge VAT. The call out fee charged is for fuel, travelling time to your property and labour.
Please contact us directly on with your invoice or service reference, so that we can address your concern promptly.
After so many years of service, we would very much like the opportunity to resolve this matter and restore your confidence in our company.
With regards to the borehole service, our standard service typically lasts 6 months under normal usage, but in cases of older equipment it may require attention sooner. We apologize if this was not made clear at the time.
On the payment matter, our policy is that an invoice is always issued for record-keeping, regardless of whether payment is made in cash, EFT, or card. This is to ensure transparency and accuracy on both sides. The cash paid has been app**** to your invoice and as a VAT registered company we are required to charge VAT. The call out fee charged is for fuel, travelling time to your property and labour.
Please contact us directly on with your invoice or service reference, so that we can address your concern promptly.
After so many years of service, we would very much like the opportunity to resolve this matter and restore your confidence in our company.
HARDROCK DRILLING (PTY) LTD's reply27 Aug 2025, 15:35
Official
We are very sorry to read your comment, especially as you have been a valued customer with us for over 9 years. We truly appreciate your continued support and regret that you now feel disappointed.
With regards to the borehole service, our standard service typically lasts 6 months under normal usage, but in cases of older equipment it may require attention sooner. We apologize if this was not made clear at the time.
On the payment matter, our policy is that an invoice is always issued for record-keeping, regardless of whether payment is made in cash, EFT, or card. This is to ensure transparency and accuracy on both sides. The cash paid has been app**** to your invoice and as a VAT registered company we are required to charge VAT. The call out fee charged is for fuel, travelling time to your property and labour.
Please contact us directly on with your invoice or service reference, so that we can address your concern promptly.
After so many years of service, we would very much like the opportunity to resolve this matter and restore your confidence in our company.
With regards to the borehole service, our standard service typically lasts 6 months under normal usage, but in cases of older equipment it may require attention sooner. We apologize if this was not made clear at the time.
On the payment matter, our policy is that an invoice is always issued for record-keeping, regardless of whether payment is made in cash, EFT, or card. This is to ensure transparency and accuracy on both sides. The cash paid has been app**** to your invoice and as a VAT registered company we are required to charge VAT. The call out fee charged is for fuel, travelling time to your property and labour.
Please contact us directly on with your invoice or service reference, so that we can address your concern promptly.
After so many years of service, we would very much like the opportunity to resolve this matter and restore your confidence in our company.