Atrocious Customer Service and Ciient Relationship Management

The service at Harcourts Midrand has tremendously deteriorated, from bad management who do not respond to communication and queries to completely disregarding Landlord rights and best practices. As a client who’s been with them since 2019, I must say Karen Kruger is the most unprofessional employee I’ve encountered. She lacks customer service and the ability to address simple questions asked or simply ignores what you as a client requires in service.

She’s failed on a number of occasions to lead and assist the junior rea estate agent they transferred my account to and has refused to intervene even on escalated matters she’s cc’d.

I’m now in a situation where the tenant they sourced is responsible for damage to my property which I have provided three quotes for and they will not release the portion of the deposit required to repair my property for no specific reason. This has now been dragging for the past two weeks over and above other issues and I’m now at a point where I’ll be reporting this to the relevant ombudsman.

I’ve requested the details t her regional manager and I’m still to receive this information!

Absolutely atrocious service, quite a pity really...