sZ
sheila Z
1 reviews | Active since Aug 2021
02 Aug 2021, 14:02
zero client service
I have been trying since May 2021 to get a tax summary for Feb 21 from Harcourts Dunn. I have sent numerous reminders and received not even an ackowledgement of my emails. I then escalated it to the manager Charl Kuffner but not even he could be bothered to respond. I then submitted a complaint to their complaints line but still nothing. This is also not my first incident of bad service from Harcourts Dunn. If you are looking for a rental company, take it from me, skip this one.
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Replies (5)
Harcourts Dunn's replyOfficial
17 Sept 2021, 16:45Hi Sheila
Your email (1st email about this issue to me) had been received on 14 July 2021. I rep**** to you on 15 July 2021 and provided the requested statements.
Our system automatically sends Tax statements annually and you should have received these.
Your email trail indicates continuous emails sent to our previous accounts person who left our employment end of February 2021 already.
We notified all our clients of this and the appointment of the new accounts person and contact details.
We also had an autoresponder active on the previous email account, with this message and stating that this mailbox is inactive and providing the new email to be used.
We are sorry that you were not happy with our service. As per our values we take responsibility for our mistakes and actions, but but this issue do not warrant this type of complaint and rating.
We urge you kindly to remove or amend this rating, alternatively we will reserve our rights to take the matter further.
Your email (1st email about this issue to me) had been received on 14 July 2021. I rep**** to you on 15 July 2021 and provided the requested statements.
Our system automatically sends Tax statements annually and you should have received these.
Your email trail indicates continuous emails sent to our previous accounts person who left our employment end of February 2021 already.
We notified all our clients of this and the appointment of the new accounts person and contact details.
We also had an autoresponder active on the previous email account, with this message and stating that this mailbox is inactive and providing the new email to be used.
We are sorry that you were not happy with our service. As per our values we take responsibility for our mistakes and actions, but but this issue do not warrant this type of complaint and rating.
We urge you kindly to remove or amend this rating, alternatively we will reserve our rights to take the matter further.
Harcourts Dunn's reply17 Sept 2021, 16:45
Official
Hi Sheila
Your email (1st email about this issue to me) had been received on 14 July 2021. I rep**** to you on 15 July 2021 and provided the requested statements.
Our system automatically sends Tax statements annually and you should have received these.
Your email trail indicates continuous emails sent to our previous accounts person who left our employment end of February 2021 already.
We notified all our clients of this and the appointment of the new accounts person and contact details.
We also had an autoresponder active on the previous email account, with this message and stating that this mailbox is inactive and providing the new email to be used.
We are sorry that you were not happy with our service. As per our values we take responsibility for our mistakes and actions, but but this issue do not warrant this type of complaint and rating.
We urge you kindly to remove or amend this rating, alternatively we will reserve our rights to take the matter further.
Your email (1st email about this issue to me) had been received on 14 July 2021. I rep**** to you on 15 July 2021 and provided the requested statements.
Our system automatically sends Tax statements annually and you should have received these.
Your email trail indicates continuous emails sent to our previous accounts person who left our employment end of February 2021 already.
We notified all our clients of this and the appointment of the new accounts person and contact details.
We also had an autoresponder active on the previous email account, with this message and stating that this mailbox is inactive and providing the new email to be used.
We are sorry that you were not happy with our service. As per our values we take responsibility for our mistakes and actions, but but this issue do not warrant this type of complaint and rating.
We urge you kindly to remove or amend this rating, alternatively we will reserve our rights to take the matter further.
sZ
See my responses highlighted in bold:
Hi Sheila
Your email (1st email about this issue to me) had been received on 14 July 2021. I rep**** to you on 15 July 2021 and provided the requested statements.
My response: Never received your email, why on earth would I complain if you provided me with the info?
Our system automatically sends Tax statements annually and you should have received these.
Again ,never received. Also in all my years as a client (now ex client) I have never received this automatically, I have always had to request it.
Your email trail indicates continuous emails sent to our previous accounts person who left our employment end of February 2021 already.
We notified all our clients of this and the appointment of the new accounts person and contact details. Again, incorrect, no email was received on this and none of my emails sent to this person bounced back or was met with a response notifying that the person no longer works at the company.
We also had an autoresponder active on the previous email account, with this message and stating that this mailbox is inactive and providing the new email to be used. Again, factually incorrect I did not receive the autoresponder at all.
We are sorry that you were not happy with our service. As per our values we take responsibility for our mistakes and actions, but but this issue do not warrant this type of complaint and rating.
Yes it does! I still do not have the info!
We urge you kindly to remove or amend this rating, alternatively we will reserve our rights to take the matter further. Not happening, none of your statements above is true in my scenario and the info is STILL outstanding. Why on earth would I complain if all of the above did take place?
sheila Z's updateReviewer Update
17 Sept 2021, 17:14See my responses highlighted in bold:
Hi Sheila
Your email (1st email about this issue to me) had been received on 14 July 2021. I rep**** to you on 15 July 2021 and provided the requested statements.
My response: Never received your email, why on earth would I complain if you provided me with the info?
Our system automatically sends Tax statements annually and you should have received these.
Again ,never received. Also in all my years as a client (now ex client) I have never received this automatically, I have always had to request it.
Your email trail indicates continuous emails sent to our previous accounts person who left our employment end of February 2021 already.
We notified all our clients of this and the appointment of the new accounts person and contact details. Again, incorrect, no email was received on this and none of my emails sent to this person bounced back or was met with a response notifying that the person no longer works at the company.
We also had an autoresponder active on the previous email account, with this message and stating that this mailbox is inactive and providing the new email to be used. Again, factually incorrect I did not receive the autoresponder at all.
We are sorry that you were not happy with our service. As per our values we take responsibility for our mistakes and actions, but but this issue do not warrant this type of complaint and rating.
Yes it does! I still do not have the info!
We urge you kindly to remove or amend this rating, alternatively we will reserve our rights to take the matter further. Not happening, none of your statements above is true in my scenario and the info is STILL outstanding. Why on earth would I complain if all of the above did take place?
sZ
sheila Z's update17 Sept 2021, 17:14
Reviewer Update
See my responses highlighted in bold:
Hi Sheila
Your email (1st email about this issue to me) had been received on 14 July 2021. I rep**** to you on 15 July 2021 and provided the requested statements.
My response: Never received your email, why on earth would I complain if you provided me with the info?
Our system automatically sends Tax statements annually and you should have received these.
Again ,never received. Also in all my years as a client (now ex client) I have never received this automatically, I have always had to request it.
Your email trail indicates continuous emails sent to our previous accounts person who left our employment end of February 2021 already.
We notified all our clients of this and the appointment of the new accounts person and contact details. Again, incorrect, no email was received on this and none of my emails sent to this person bounced back or was met with a response notifying that the person no longer works at the company.
We also had an autoresponder active on the previous email account, with this message and stating that this mailbox is inactive and providing the new email to be used. Again, factually incorrect I did not receive the autoresponder at all.
We are sorry that you were not happy with our service. As per our values we take responsibility for our mistakes and actions, but but this issue do not warrant this type of complaint and rating.
Yes it does! I still do not have the info!
We urge you kindly to remove or amend this rating, alternatively we will reserve our rights to take the matter further. Not happening, none of your statements above is true in my scenario and the info is STILL outstanding. Why on earth would I complain if all of the above did take place?
sZ
sheila Z's updateReviewer Update
17 Sept 2021, 17:17PS Are you actually trying to threaten me ? Is that how you you deal with client complaints?
sZ
sheila Z's update17 Sept 2021, 17:17
Reviewer Update
PS Are you actually trying to threaten me ? Is that how you you deal with client complaints?
Harcourts Dunn's replyOfficial
17 Sept 2021, 17:46It's a pity I cannot post here my screenshot of the email I sent you the statements. I sent this to Johan via whatsapp. We have proof and therefor formally stand by our statements.
Harcourts Dunn's reply17 Sept 2021, 17:46
Official
It's a pity I cannot post here my screenshot of the email I sent you the statements. I sent this to Johan via whatsapp. We have proof and therefor formally stand by our statements.
sZ
sheila Z's updateReviewer Update
17 Sept 2021, 19:06Hi
I received your whatsapp where again you are threatening me with possible further action.
The following remains factually correct :
a) no email received from you on the 15th of July, not in spam or junk either, please resend this to me then ?
b)no auto response received from the email address of the person that has left your company
c) no email received to inform me of the person leaving.
d) no automated tax summary received- in fact this has never happened over the many years.
I received your whatsapp where again you are threatening me with possible further action.
The following remains factually correct :
a) no email received from you on the 15th of July, not in spam or junk either, please resend this to me then ?
b)no auto response received from the email address of the person that has left your company
c) no email received to inform me of the person leaving.
d) no automated tax summary received- in fact this has never happened over the many years.
sZ
sheila Z's update17 Sept 2021, 19:06
Reviewer Update
Hi
I received your whatsapp where again you are threatening me with possible further action.
The following remains factually correct :
a) no email received from you on the 15th of July, not in spam or junk either, please resend this to me then ?
b)no auto response received from the email address of the person that has left your company
c) no email received to inform me of the person leaving.
d) no automated tax summary received- in fact this has never happened over the many years.
I received your whatsapp where again you are threatening me with possible further action.
The following remains factually correct :
a) no email received from you on the 15th of July, not in spam or junk either, please resend this to me then ?
b)no auto response received from the email address of the person that has left your company
c) no email received to inform me of the person leaving.
d) no automated tax summary received- in fact this has never happened over the many years.