********* Business Practices

Though all staff were kind and polite I don’t feel the company has behaved ethically. When a sum of money is paid for services there is an agreement in place. An application was made for the studio at Cederberg and I now believe after correspondence it was not submitted to the landlord based on the currency issue.

In return I received an email it was declined!

The issue is not the amount of money for the process but a question of integrity and the amount of time wasted during a crucial period.

Multiple applicants app**** and I’m confident that only a few, i.e. 4 or 5 were submitted to the landlord. By no means was this the first time you received an overflow of applications based on the saturated rental market.

Charging prospective tenants who do not stand a fair chance of being approved based on the number of applicants is very *********.

This is generally a stressful time for all home hunters and should be handled with humanity.