Disappointed

Told that we have to now pay for tapioca and Grass Jelly in our original milk tea. Asked since when, they said 4 months (nationwide) Funny as I went to fourways a month ago and I was never informed about this... My disappointment is why would I order a plain milk tea? I can make that at home. Why get rid of the one that includes all and has a standard price... <br> <br> Secondly, I always ask without ice, we ordered 5. Apparently they confused mine with my dad's, my dad's was WARM. How is that possible? Even when I order w/out ice, they're meant to still make it with ice and then remove it when they put it in the cup, therefore, why is it warm? <br> <br> Am so disappointed. I have been a loyal customer since they started and now I've actually been put off!