Bad service

HAPPY STORE, HUNTERS RETREAT, PORT ELIZABETH. I have been a loyal client, spending thousands of rands since they have opened many years ago. Today I was treated with disrespect by the Chinese lady ***ner) stating that I opened an item which I didn't. While I am complaining, I also need to mention that I saw one of the male owners recording a client with his cellphone a couple of weeks back, this is against the law. Why does he need to record a customer if the whole store is filled with cctv in every isle?? They have lost a customer today.