Worst experience!

When we arrived at Happy Rhino hotel we parked under ground as there was no parking in the front of the hotel, however when making the booking it stated 'private parking available'. we then walked up to the reception area where the entire area was filled with people, no social distancing in place and some of the guests didn't even have masks on! As we were waiting to be seen to, a gentleman walked in and asked about the parking and was told he has to pay a R150 parking fee, i then went on and told the receptionist that we had parked underground as well and we were then told to pay the ridiculous parking fee of R150! I was then asked for proof of ID, and i handed over my drivers license, at this point i just couldn't wait to get to the room due to the amount of people crowding in the reception area, i hadn't noticed at the time (actually until Monday morning) that my drivers license hadn't been given back to me, so since Saturday night, no one had the decency to call me to let me know i had forgotten my drivers license even though they had ALL of my details!!!

After asking for proof of ID, we were given towels in a clear bag and the keys to the room. we then went up and GOSH!! The entire passage where the rooms are located had a very bad sewerage smell! the noise was unbearable, Other guests had loud music playing and one of the doors in the passage had an alarm beeping very loudly which didn't stop!

When we got to the room, my heart immediately dropped, the room was small, cold, uncomfortable and definitely nothing like what we saw on the website! the throw that was on the bed was bleached out and looked disgusting, there was hardly space to move around in the small, cold room!

We immediately decided to leave as this is not what we wanted. We walked down to the receptionist and asked what the cancelation policy was and we were told no refund will be given, not even the money for the parking which we utilized for all of 15 Minutes!!

Myself and my husband just wanted a peaceful, relaxing night away and it turned out to the worst night!

I would definitely appreciate feedback from the hotel as i had an absolute awful experience!