Unprofessional and rude attitudes

Sadly no provision has been made for a 0 rating. I went physically to make a booking and paid, I didn't have an id and was supposed to get it, I was assisted by this ****y and rude male employee, I decided to book into another establishment as I wasn't impressed with his lack of professionalism. As it was past curfew, I had to wait till the morning, I requested my money be paid back, this same guy had the audacity to ask me , "what's your story!" He than told me to come back at 08h00 when his manager came on duty, at 08h00 I was informed by 2 female staff the manager was off! I insisted to have me transferred to the manager, the ladies told me that she, the manager won't pick up her phone, I insisted they should try, eventually they did, reluctantly I must say, I spoke to the manager, Marion, they indicated, she mentioned she will attend to it by Friday the 2nd September, no response from her at all, I made contact again on the 6th September, she left a voice clip indicating her child was in hospital, and wasn't at work but will revert back to me the next day, never happened! Eventually I said I will post her unprofessionalism on social media platforms, her response was " I will not take your insults or threats, let me make it very clear!" She claimed to be a professional, I indicated as a professional, you keep people in the loop, yesterday I inquired again and requested the owner's email account, she read it never bothered to respond as with the beginning of my communications with her! The lack of professionalism of these staff members and management is absolutely horrific. I will not hesitate to warn people about this poorly mismanagement of this 0 rated establishment!