UNHAPPY RHINO HOTEL

<p>My partner and I made a reservation online to stay at Happy Rhino Hotel in Cape town on the 24th to the 25th of February. When arriving we were greeted, I then showed my confirmation SMS and email of the reservation, gave in my ID, was given a form to fill in & was informed of the hotel's services etc. Eager to get settled and relax my partner & I sat down & filled in a form. Only after filling in the form & receiving my ID were we then informed that the hotel was fully booked and there was no place for us. Quite surprised, I asked how this was possible and the host informed me that there must have been an error online when making the reservation. When I requested to speak with the manager, I was told there was no manager on duty. Extremely disappointed and disgusted, my partner & I quickly left. This was an awful experience, Happy Rhino Hotel should be embarrassed. Disgusting service, extremely unprofessional & unorganized. Unacceptable !</p>