Terrible service

<p>My cousin and I booked into the Happy Rhino Hotel in Cape Town and we were never told that the hotel was under construction. We were also not informed that the hotel is above student housing. We had to take, what looks like, a construction lift to the 5th floor, out onto a balcony and then up 2 more flights of stairs which are still under construction. When we spoke to the receptionist we were told that we would get a full refund of the deposit and she even kindly helped us find a different hotel to stay in.</p> <p> </p> <p>However we have not received our refund, Our e-mails get ignored and when I phone they tell me their accounts department is in another building, they gave me the number but there is never anyone to answer when I call.</p> <p> </p> <p>The rooms were lovely, but the surroundings were terrible.</p> <p>I am not going to give up on getting the refund. Money that is due to us.</p>