SUBSTANDARD SERVICE!!!!

I'm disgusted to say the least of the place I am staying in. The Happy Rhino Hotel, they are not worth any ratings whatsoever. It my first time back in Cape town in a long time, I was looking forward to my stay here looking at their website. On arrival everything seemed okay untill I walked into our room, IT WAS FILTHY to say the least, the remanance of the previous occupants were still there.

I'm use to cleanliness when it comes to the hospitality industry different people use their rooms so it is of utmost importance that the premises be spotless for their guests. The staff is highly unprofessional, rude is putting it mild. My initial booking was made in June and I experienced problems with having it confirmed, I was told that my payment was never made even after sending through the proof of payment, the booking was done on booking dot com and I specifically made a booking for three night which was paid. In several occasions I called to confirm if everything was okay an again I was told by someone else that my payment was not made which really frustrated me. It was then confirmed later that it had been made and no apology was given. Closer to my vacation I called again and guess what the booking had been changed from three nights to two. I spoke to the Manager who confirmed that it was actually three nights . I had earlier also asked to add another night which was paid which in total made it four nights. I wasn't sure how many days I'd there hence the separated payments. On checking with front desk again I wanted to find out exactly when I'd be checking out because I didn't trust them, I was told that my booking was for two nights. I lost my temper right there and then I had had enough. I decided to make a payment an I was refused to so by front desk whereas the manager had confirmed availability of rooms before coming to Cape Town. No all of the sudden there might not be space for me and my son. I'm emotional even writing about this experience mostly because it was supposed to have been time well spent with my child. I am so angry and disappointed because they **** l (Happy Rhino Hotel) on what they charged me for my stay

I am writing this review so that no one ever comes here and if the do that they have been warned. I know that experiences are different for every one and that we go looking for cheaper accommodation to occupy. I just hope the next person who considers using this hotel thinks hard before using their services