************ posing as hoteliers.

I made an online booking for the hotel last year November. Within 5 minutes of making the booking I realised that I was not going to be able to make it so I cancelled my booking. I got confirmation with the website saying that because I had cancelled within a reasonable time (booking was for the following month and cancelled within 5 minutes) there would be no charge. Needless to say the payment was never reversed.

I've e-mailed the hotel a few times between December and now with no response. Whenever I called through the phone was either engaged or not answered. I've finally managed to get through and been in contact everyday for the past two weeks. At first the manageress agreed that the hotel was at fault and they would be refunding my money asap. Since then I've gotten every excuse from, "I don't know why it hasn't been done I've raised the issue with the accountant" to "because the owner is currently overseas we can't get the OTP to authorise any payments". There seems to be no accountability here; I've emailed the owner as I was told he has access to his email overseas... no response. Everyday I speak to the manageress and her response is to please give them another day as she will see what she can do and everyday is the same. I'm losing patience and incurring over 6 months of interest on a charge that shouldn't even be there. This place is absolutely disgusting in their accountability and the way they treat customers. They're beginning to look like ***** and ************; something that I've expressed to the manager only for her to audibly sigh on the other end as if she's heard this kind of thing before. Absolutely pathetic.