Refund

So i booked this place online based on their false advertising pictures they have on booking.com all to find out the hotel is nothing like the pictures and how I find out about this is through my best friend who went to their space just before my dates and do based on what I read online for no cancellation fee I cancelled immediately and called them to tell them why I’m cancelling my stay this is like 20 days prior to my stay dates then they confirmed that it’s canceled and nothing about my refund till today been calling them and now they have all my numbers blocked the last guy I spoke to who claimed to be their administrator said I must resend the cancellation email so he can process the refund but after that they never answered my called or emails I just realized now that I might be blocked by these ******** . It is my consumer right to cancel a purchase if I am not happy with the service … and when I realized their false advertising I went on to do a little investigation of my own all to find out that so many guest have been given bad service by happy rhino and when they try to complain they block them on their social media platforms and on calls . It is so unfair that I have to go through all this drama for services I didn’t even get to use in my pregnant state and how ******** companies like these give other hotel a bad name and booking.com should also check these stays/hotel guest houses before uploading them on their website I also blame them for false advertising