Pathetic Customer Service

<p>I am totally disgusted at Happy Rhino Hotel</p> <p>I made a reservation with Happy Rhino Hotel via booking.com on Friday, 28/04/2017.</p> <p>1. Payment was declined on my card as I have had previous unauthorised transactions go off my bank account via booking.com</p> <p>2. When I received the notification on Friday, 28/04/2017 evening advising my payment was declined, I immediately logged into my cellphone app and transferred the money for our 1night stay, using my name and surname as a reference as the booking is in my name.</p> <p>3. On Tuesday, 02/05/2017 I receive a call from the Hotel requesting for proof of payment, I advised the Consultant I did the payment via my cellphone app therefore I do not have proof of payment I will have the inconvenience of having to go inside the bank to get a statement. I advised the Consultant from Happy Rhino surely they should be able to see my payment on their bank statement as they are an established business or I sure hope so.</p> <p>4. Today, Thursday, 04/05/2017 I call the Hotel at 12h25 speak with a Zama who either does not know what she is doing as she put me on HOLD for what felt like FOREVER I eventually ended the call</p> <p>5. I receive a call back and again going around in circles and I ended the call/ hungup.</p> <p> </p> <p>What kind of establishment is this ???!!! That are NOT ABLE TO SEE CLIENTS PAYMENTS ON THEIR BANK STATEMENTS !!!</p> <p>I REGRET CHOOSING THIS HOTEL FOR THE FIRST NIGHT OF MY HONEY MOON.</p>