Hotel of Disappointments

Where do I even start? There is so much wrong with this hotel. It doesn't even deserve one star. In fact, rating this hotel one star is just being nice. When I arrived at the hotel, I arrived alone as my partner was still at work. Carol, the guy who apparently runs the place, said to me as I was checking in "Where's your boy?" and then laughed. I understand that it was a measly joke. However, I found it quite disrespectful and unprofessional for him to just assume that I was booking a room to be with some guy. Problem 2 was getting to my room. His directions were useless. I got lost trying to find my room and the state of the lifts and staircases were terrible, HUGE safety hazard. The lifts felt like they were ready to break. After no luck of finding my room, I came back down to reception and asked for help. Instead of leading the way, Carol instead gave me his whatsapp number and said that I should video call him so that he direct me via whatsapp. I won't number the upcoming problems as they are endless. My room was the complete opposite of what was advertised on booking.com. The tv channels were blurry, the mirror in my room was broken, the walls looked like someone had been chewing on it. My partner and I were only provided one towel. The toilet is in the shower and the bathroom itself is the size of a normal bathroom stall that you would find at the mall. On the first night I noticed that the extractor fan in the bathroom was not working. After coming back to the hotel from grabbing a bite to eat, my partner informed the receptionist that our extractor fan is not working. They said that they would send someone up to check it out by no later than the next morning. My partner and I went up and called Carol, and requested a different room with a working extractor fan, or a refund for one of the nights so that we can go to a different place. Carol argued with my partner for half an hour and refused to give a refund. He said that he'd send someone up the next morning but no one came to check the extractor fan. And to top our two nights off, the walls were so thin that we could hear other residents' conversations, music and we could also hear them having ***. Very unpleasant to the ear and definitely kept me up most of the night. I'd like some type of compensation such as a refund as an apology was not enough.