False Marketing/failing to accept accountability

i booked into The Happy Rhino Hotel a month ago on the 23rd of september, for checking in on the 23rd of OCT. upon arrival at the facility? when checking in, what i was shown? versus what i saw on the website or booking.com? were 2 different facilities. i immidietly notified the staff of my intention to look for an alternative accomodation and proceeded to ask for a refund. even if they take cancellation fee, as the frontdesk lady was not friendly or was not in the mood to assist.

i was given Lorraine's number on wednesday the 23rd and i attempted calling her until today the 28th of Oct. i'm still waiting for her to call me back to rectify this matter and pay back the money i paid into the hotels account.