False advertising and poor customer service

We booked into the hotel after seeing amazing pictures of the place on bookings.com

What upsets me the most is that your hotel requested 100 percent payment in order to secure the three rooms, which seems as though it done in order to take our money and have us looking for alternative accommodation at our own expense. I have been trying to get a refund on a booking I made for my Company in the Hotel at the beginning of the month. Their Customer service levels are dismal. The staff do not return calls or respond to emails, if my call does get answered I am always informed the manager which I hope you are as they refused to provide me with your Contact number, is not in.

I do not understand how a customer can complain over the same issue and still be the one chasing after feedback. My managers were booked to stay at the hotel for three day they left after one the fundamental reason for this being false advertising in your website.

They had to come in through the fire escape to get to their rooms, when they do get to their rooms the rooms are not in the same condition as you have advertised, it seems your establishment is still under construction as the rooms seem unfinished. These look nothing like the pictures on the website. In addition to the poor service and response time I had specified and enquired after a secure parking space for my colleagues vehicle, I was disappointed when I was informed that this parking space is secured by just a lock and chain. This is unacceptable. I have been waiting for the manager to call in response to this and to provide me with a refund for three weeks as we had to book elsewhere and I am unwilling to pay double for this. It was not to our surprise that they were not the only ones from your hotel who opted to rebook elsewhere after the first night which speaks volumes, I am certain you are aware of these conditions and your elusive staff are behaving in this accord because of this.

I am not satisfied with what we have paid for and thus would like a refund as soon as possible. I trust I will not be running after you for a response.