**** advertising

I booked for 3 days in January with booking.com on the day of arrival I asked for them to replace my mattress and that the shower draining system is blocked plus no towels the next day in the morning I went to reception to find out about the complaint they didn't have a answer I forced to take a double room where I had to pay extra money witch I swiped before viewing the other room when we got to the room same stories was also not in a good condition so I asked for a refund they said 7 working days then someone will sort it out I'm still waiting. I'm sure this is happening to alot of people that went to this hotel witch is not fare to the working class luckily for me I wasn't with my family I came alone for a business deal and that I had extra time shares available to book somewhere else I'm not perfect but atlease own up to your wrongs. My personal opinion booking.com was supposed to deal with them all they had to say was its up to the hotel if they want to pay me back how's that possible after advertising something and it's not the same this people need to be dealt with.