Disgusting experience at Happy Rhino Cape Town

I booked at Happy Rhino Cape Town for Sunday until Wednesday on behalf of another guest - guest checked in after 4pm.

Upon arrival at the hotel they were disappointed to find that state of the rooms and hotel overall is not as was depicted on Booking.Com

He has had to source alternative accommodation on the Sunday and are now out of pocket for R3600. He had to walk up 7 floors because there was a supposed power outage, they don't call guests to inform them of this and they didn't have anything ready on time.

I asked Happy Rhino to please consider a refund for at least the remaining 2 nights as their pictures on their website and booking.com are misleading and misrepresented the true state of the property which is not acceptable and in accordance with the rights and protection of the consumer.

I tried getting hold of Lorraine Munetsi who is the manager at the hotel for 2 days in a row and she is either never in the office or the number just rings. I suspect the staff there were either told to tell me she isn't in the office and she is avoiding my calls.

This is just disgusting and they really don't give a damn about customer service!

I would give them 0 stars not even 1 star!!!