bad service

such bad service from Happy Rhino hotel from they manager Lorraine Munetsi. i call her almost every day sent her emails but she never acknowledge my text or emails. always when i calls shes forever bus.

since February trying to resolve, last week i sent a whataspp asking if she can at least send me a voucher because she doesn't want to give back my money, she just looked at my text, i sent her another one telling im tired of her bad service. she rep**** that she will send me. that was on the 25/04/2019. today its the 30/04/2019 im still waiting for that voucher.

and when i booked the t&c said i do qualify for a full refund.