Bad service

I booked for the 15 March 2019 and i made payment via eft after i recieved an email from Happy Rhino saying my card was declined. Few days ago I realized that Happy Rhino debited on my Absa credit card on the 15 Feb 2019. In this case it means I have paid Happy Rhino twice, I sent an email on Monday until today no responce and i have been calling with no joy.

This is very worrying as a client to get such a bad service like this, from day one there has been so many hiccups and i regret booking with Happy Rhino. I will not recommend happy Rhino to anyone??????

Confirmation number: ********** 404