Accom Complain

On the gloomy and rainy day of the 5th of January 2020 I checked I at Happy Rhino Hotel in Cape Town. I am as so disappointed with their rooms which are not as advertised on the internet. We went through the dark and filthy passages of hotel Happy Rhino on our to our room. Our room was facing this other filthy dark storage like room outside. Matters worse, our TV was broken. I went back to the reception and asked them to Come show us how to switch on the TV. One of the staff accompanied me back to the room. He tried to fiddle with the TV but in vain. He went away any a promised to be back, but 30 minutes passed, he never came back. I went back to the receptionist While I was waiting at the reception, two other people I found were complaining about their plugs which were not working and the other one had a similar problem as mine. I insisted that I am not going back to my room because we waited for long and for the guy that never came back. Another guy accompanied me back to our room. He tried to switch the TV on and off still, there was no luck. He also never came back. We then called around elsewhere for accommodation, likely we found one around the city Centre. We took our unpacked luggage down the reception and checked out.We were bagged to stay and we were told that they have sent someone to get some parts to fix the TV. We demanded our money back. We were told to Write to booking.Com and Happy Rhino office to date, there’s still no reply. We called the Happy Rhino hotel on Friday, the 31st of January and the receptionist was told us straight that they are not going to refund us and that he is sure that they did received our emails and confirmed that, that is how they operate by ignoring people’s messages whenever they have written to them and as receptionist they don’t know what to do anymore. Kindly assist to get our money back, please. We value your intervention a great deal. Kind Regards