MP
Maserufe P
1 reviews | Active since Nov 2025
17 Nov 2025, 14:46
Unhappy customer
This is pay method is a ****m!!!!!!!!!!!!! It's funny how others give your service good reviews OR maybe you guys are trying to cover up your tracks so that one doesn't see that it is a **** OR you even asked them a favour to write good reviews about your business. Another sting is that I am unable to remove my card details on your my profile, thats when I saw that your business is suspicious. You can keep the upfront payment that made (R87). I hope people don't fall into your sam and the merchant I made aware of this ****. God is watching!!!
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Replies (1)
Happy Pay's replyOfficial
17 Nov 2025, 15:29Thank you for your review.
Regarding the cancellation of this order, could you please confirm how it was initiated? Did you send an email to the merchant, call them, or did the merchant contact you directly?
Allow me to clarify how the process works: Happy Pay functions solely as your payment method, similar to how your bank processes payments for your purchases. Just as you wouldn’t contact your bank to cancel or refund an item you bought, you also need to reach out to the merchant directly when requesting a cancellation or refund.
We do not handle inventory, stock, or order management. Our role is strictly to process payments. If there is an issue such as a defect, incorrect item, refund request, or cancellation, it must be reported to the merchant. The merchant is responsible for initiating the refund or cancellation through their dashboard.
If the merchant does not take this step, we are not notified of any issues on the order, as we only see updates once the merchant submits them.
Please get in touch with the merchant via email or phone so they can cancel the order on their end.
If you need any further assistance, please feel free to reach out.
Kind Regards
Happy Pay Team
Regarding the cancellation of this order, could you please confirm how it was initiated? Did you send an email to the merchant, call them, or did the merchant contact you directly?
Allow me to clarify how the process works: Happy Pay functions solely as your payment method, similar to how your bank processes payments for your purchases. Just as you wouldn’t contact your bank to cancel or refund an item you bought, you also need to reach out to the merchant directly when requesting a cancellation or refund.
We do not handle inventory, stock, or order management. Our role is strictly to process payments. If there is an issue such as a defect, incorrect item, refund request, or cancellation, it must be reported to the merchant. The merchant is responsible for initiating the refund or cancellation through their dashboard.
If the merchant does not take this step, we are not notified of any issues on the order, as we only see updates once the merchant submits them.
Please get in touch with the merchant via email or phone so they can cancel the order on their end.
If you need any further assistance, please feel free to reach out.
Kind Regards
Happy Pay Team
Happy Pay's reply17 Nov 2025, 15:29
Official
Thank you for your review.
Regarding the cancellation of this order, could you please confirm how it was initiated? Did you send an email to the merchant, call them, or did the merchant contact you directly?
Allow me to clarify how the process works: Happy Pay functions solely as your payment method, similar to how your bank processes payments for your purchases. Just as you wouldn’t contact your bank to cancel or refund an item you bought, you also need to reach out to the merchant directly when requesting a cancellation or refund.
We do not handle inventory, stock, or order management. Our role is strictly to process payments. If there is an issue such as a defect, incorrect item, refund request, or cancellation, it must be reported to the merchant. The merchant is responsible for initiating the refund or cancellation through their dashboard.
If the merchant does not take this step, we are not notified of any issues on the order, as we only see updates once the merchant submits them.
Please get in touch with the merchant via email or phone so they can cancel the order on their end.
If you need any further assistance, please feel free to reach out.
Kind Regards
Happy Pay Team
Regarding the cancellation of this order, could you please confirm how it was initiated? Did you send an email to the merchant, call them, or did the merchant contact you directly?
Allow me to clarify how the process works: Happy Pay functions solely as your payment method, similar to how your bank processes payments for your purchases. Just as you wouldn’t contact your bank to cancel or refund an item you bought, you also need to reach out to the merchant directly when requesting a cancellation or refund.
We do not handle inventory, stock, or order management. Our role is strictly to process payments. If there is an issue such as a defect, incorrect item, refund request, or cancellation, it must be reported to the merchant. The merchant is responsible for initiating the refund or cancellation through their dashboard.
If the merchant does not take this step, we are not notified of any issues on the order, as we only see updates once the merchant submits them.
Please get in touch with the merchant via email or phone so they can cancel the order on their end.
If you need any further assistance, please feel free to reach out.
Kind Regards
Happy Pay Team