AJ
Antonette J
1 reviews | Active since Aug 2025
27 Aug 2025, 08:32
Unhappy client of Happy Pay
I missed a payment and Happy Pay charged R100, however, they debited my account 4times in the same month and now they want R400. I acknowledge the R100 but when I ask, they say their system is charging. I asked for the banking details and no response
Helpful (0)
Replies (1)0
Replies (1)
Happy Pay's replyOfficial
18 Sept 2025, 08:36Hi Antonette Johnson
Kindly note the following regarding your account:
Kindly note the following regarding your account:
- Your order was placed on 29/11/2024, with a deposit payment made on the same day.
- Your first instalment was due on 28/12/2024, but was only paid on 26/01/2025, making it over a month overdue. As a result, late fees were app**** to your account.
- Your second instalment was due on 28/01/2025 and was paid on time.
Reminder of Happy Pay Instalment Plan – Missed Payment Terms
- If a payment is missed, a Late Fee will be app****.
- We will attempt to collect payment every 7 days until the overdue amount is settled (maximum of 3 Late Fees per instalment).
- We may collect from any card linked to your profile.
- If unpaid, all remaining instalments may be brought forward.
- Late Fees are capped at R345 per instalment (incl. VAT).
- Late Fees may be waived at our discretion, but this does not cancel your obligation to pay.
To avoid additional charges, please ensure payments are made on time. If you are experiencing difficulties, kindly reach out to us — we’re here to assist.
Best regards,
The Happy Pay Team
The Happy Pay Team
Happy Pay's reply18 Sept 2025, 08:36
Official
Hi Antonette Johnson
Kindly note the following regarding your account:
Kindly note the following regarding your account:
- Your order was placed on 29/11/2024, with a deposit payment made on the same day.
- Your first instalment was due on 28/12/2024, but was only paid on 26/01/2025, making it over a month overdue. As a result, late fees were app**** to your account.
- Your second instalment was due on 28/01/2025 and was paid on time.
Reminder of Happy Pay Instalment Plan – Missed Payment Terms
- If a payment is missed, a Late Fee will be app****.
- We will attempt to collect payment every 7 days until the overdue amount is settled (maximum of 3 Late Fees per instalment).
- We may collect from any card linked to your profile.
- If unpaid, all remaining instalments may be brought forward.
- Late Fees are capped at R345 per instalment (incl. VAT).
- Late Fees may be waived at our discretion, but this does not cancel your obligation to pay.
To avoid additional charges, please ensure payments are made on time. If you are experiencing difficulties, kindly reach out to us — we’re here to assist.
Best regards,
The Happy Pay Team
The Happy Pay Team