Personal Information Concern

My account was deactivated without any prior notice or official communication.

I received no email, phone call, or explanation outlining the reason for this action. When I contacted your support team, I was asked to submit a photograph of myself holding my identification document via WhatsApp. As this request was not accompanied by an official email, case reference, or secure verification process, I did not proceed, as I am concerned about the security of my personal information.

To date, I have still not received any formal communication regarding the status of my account or the steps required to resolve this matter. This is terrible service!

I require: Written confirmation of the reason for my account deactivation. Details of the approved and secure process for identity verification. A reference or case number for this matter. A clear timeline for resolution.

I would appreciate a prompt response, as the absence of formal communication is concerning, particularly because my bank account is linked!