TM
Thato M
1 reviews | Active since Aug 2024
08 Jul 2025, 01:51
payment made however you claim that payment was not done
I paid my for my purchase on 1 Jul 2025 however you claim that i did not pay for my order and charged me interest plus penalty of R115. i have the transaction ID from my bank *** that payment went through
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Replies (1)
Happy Pay's replyOfficial
11 Jul 2025, 11:12HI Thato Masike
Thank you for your review .
Here’s a quick reminder of our missed payment terms for your Happy Pay Instalment Plan:
Thank you for your review .
Here’s a quick reminder of our missed payment terms for your Happy Pay Instalment Plan:
- If a payment is missed, a Late Fee will be app****.
- We will attempt to collect payment every 7 days until the overdue amount is settled (max 3 Late Fees per instalment).
- We may collect from any card linked to your profile.
- If unpaid, we may bring forward all remaining instalments.
- Late Fees are capped at R345 per instalment (incl. VAT).
- We may waive Late Fees at our discretion, but this does not cancel your obligation to pay.
When you choose to use our Buy Now Pay Later service, you acknowledge that in the event your primary payment method (Card) fails, you authorise Happy Pay to initiate a Debit Order to ensure payment is collected as per the Instalment Plan. This Debit Order will be processed on your preferred payment date, the 25th of each month, or on the salary payment date you provided. This authorisation is in addition to and does not replace your obligations to ensure sufficient funds are available in your Card account for payments. You agree that Happy Pay can issue Debit Order instructions to your bank for collection against your account, subject to the agreed amounts and dates outlined in your Instalment Plan. All payment instructions issued by Happy Pay will be treated as if issued personally by you.
Please ensure payments are made on time to avoid additional fees. If you’re having difficulty, reach out — we’re here to help.
Kind Regards
Happy Pay Team
Kind Regards
Happy Pay Team
Happy Pay's reply11 Jul 2025, 11:12
Official
HI Thato Masike
Thank you for your review .
Here’s a quick reminder of our missed payment terms for your Happy Pay Instalment Plan:
Thank you for your review .
Here’s a quick reminder of our missed payment terms for your Happy Pay Instalment Plan:
- If a payment is missed, a Late Fee will be app****.
- We will attempt to collect payment every 7 days until the overdue amount is settled (max 3 Late Fees per instalment).
- We may collect from any card linked to your profile.
- If unpaid, we may bring forward all remaining instalments.
- Late Fees are capped at R345 per instalment (incl. VAT).
- We may waive Late Fees at our discretion, but this does not cancel your obligation to pay.
When you choose to use our Buy Now Pay Later service, you acknowledge that in the event your primary payment method (Card) fails, you authorise Happy Pay to initiate a Debit Order to ensure payment is collected as per the Instalment Plan. This Debit Order will be processed on your preferred payment date, the 25th of each month, or on the salary payment date you provided. This authorisation is in addition to and does not replace your obligations to ensure sufficient funds are available in your Card account for payments. You agree that Happy Pay can issue Debit Order instructions to your bank for collection against your account, subject to the agreed amounts and dates outlined in your Instalment Plan. All payment instructions issued by Happy Pay will be treated as if issued personally by you.
Please ensure payments are made on time to avoid additional fees. If you’re having difficulty, reach out — we’re here to help.
Kind Regards
Happy Pay Team
Kind Regards
Happy Pay Team