LG
Lissa G
1 reviews | Active since Sept 2024
24 Sept 2024, 12:36
Late payment fee
I am unhappy with Happy Pay the have been charging me late payment fee by the 29th by the selected payment date is the 31st.Not only date they don’t try taking money again on my payment date they refused paying back the late payment fee
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Replies (1)
Happy Pay's replyOfficial
25 Sept 2024, 10:01Dear Lissa Goldstone
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration caused by the late fee added to your account. We understand how this situation can be frustrating, and we want to clarify the circumstances and work toward a resolution.
At Happy Pay, it is our priority to ensure transparency in all our processes, including billing. We do our best to provide reminders and clear deadlines to help our customers avoid such fees. However, we recognize that unexpected situations can arise, and we are more than willing to review your case.
We would love the opportunity to discuss this matter with you further and find a solution that works for both parties. We have sent you an email , so we can look into the details of your account and address any concerns you may have.
We value your business and appreciate your understanding.
Warm regards,
Happy Pay Team
Best regards,
Happy Pay's reply25 Sept 2024, 10:01
Official
Dear Lissa Goldstone
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration caused by the late fee added to your account. We understand how this situation can be frustrating, and we want to clarify the circumstances and work toward a resolution.
At Happy Pay, it is our priority to ensure transparency in all our processes, including billing. We do our best to provide reminders and clear deadlines to help our customers avoid such fees. However, we recognize that unexpected situations can arise, and we are more than willing to review your case.
We would love the opportunity to discuss this matter with you further and find a solution that works for both parties. We have sent you an email , so we can look into the details of your account and address any concerns you may have.
We value your business and appreciate your understanding.
Warm regards,
Happy Pay Team
Best regards,