Happy Pay’s system is utter nonsense

Item: Happy Pay
Rating: 1
Author: Lethabo

Happy Pay’s system is utter nonsense. They fail to send correspondence when a payment is unsuccessful and when you finally get a chance to update your card details, they had already charged over R600 in a late payment fee. Communication is definitely not key with Happy Pay and they do not respond to client queries. Never will I ever use Happy Pay again and I’ll ensure that those around me don’t use it aswell.

Helpful (0)

Replies (1)

Happy Pay's replyOfficial

24 May 2025, 11:10

Thank you for your feedback. We’d like to clarify how our late fee structure works and the steps we take to keep our customers informed:

A late fee is charged 24 hours after a missed payment.
If payment is still not received, a second late fee is charged after 8 days.
A third late fee is charged after 15 days of non-payment.

We believe in proactive communication. That’s why:

We send a reminder SMS and/or email before the payment is due.
If a payment fails, we send follow-up notifications to inform you and give you an opportunity to resolve the issue before further fees are app****.

These fees are outlined in our terms and conditions . If you're facing any difficulty with payments, please don't hesitate to reach out — we're here to help.

Kind Regards
Happy Pay Team

Happy Pay's reply24 May 2025, 11:10

Official

Thank you for your feedback. We’d like to clarify how our late fee structure works and the steps we take to keep our customers informed:

A late fee is charged 24 hours after a missed payment.
If payment is still not received, a second late fee is charged after 8 days.
A third late fee is charged after 15 days of non-payment.

We believe in proactive communication. That’s why:

We send a reminder SMS and/or email before the payment is due.
If a payment fails, we send follow-up notifications to inform you and give you an opportunity to resolve the issue before further fees are app****.

These fees are outlined in our terms and conditions . If you're facing any difficulty with payments, please don't hesitate to reach out — we're here to help.

Kind Regards
Happy Pay Team