DS
Donovan S
1 reviews | Active since Nov 2022
17 Sept 2024, 22:48
Frustrated Potential Customer
I was excited to open an account because of the positive reviews and benefits. However, I tried loading my bank details multiple times by following all the instructions, but to no avail. I tried atleast an hour but nothing was loaded. I instead loaded my card and was charged R5.00.
Helpful (0)
Replies (1)0
Replies (1)
Happy Pay's replyOfficial
18 Sept 2024, 13:02Hi Donovan
Thank you for sharing your feedback. We understand your concerns and want to clarify our process. When linking your bank account, we require online banking credentials to access bank statements securely. This step allows us to assess your creditworthiness and affordability accurately. Please note, we only have read-only access to your bank account, ensuring we cannot perform any transactions. Activating online banking is necessary for this process.
We prioritize your security and follow stringent protocols to protect your information. Kindly note one of our support agents will make contact with you .
Thank you for sharing your feedback. We understand your concerns and want to clarify our process. When linking your bank account, we require online banking credentials to access bank statements securely. This step allows us to assess your creditworthiness and affordability accurately. Please note, we only have read-only access to your bank account, ensuring we cannot perform any transactions. Activating online banking is necessary for this process.
We prioritize your security and follow stringent protocols to protect your information. Kindly note one of our support agents will make contact with you .
Happy Pay's reply18 Sept 2024, 13:02
Official
Hi Donovan
Thank you for sharing your feedback. We understand your concerns and want to clarify our process. When linking your bank account, we require online banking credentials to access bank statements securely. This step allows us to assess your creditworthiness and affordability accurately. Please note, we only have read-only access to your bank account, ensuring we cannot perform any transactions. Activating online banking is necessary for this process.
We prioritize your security and follow stringent protocols to protect your information. Kindly note one of our support agents will make contact with you .
Thank you for sharing your feedback. We understand your concerns and want to clarify our process. When linking your bank account, we require online banking credentials to access bank statements securely. This step allows us to assess your creditworthiness and affordability accurately. Please note, we only have read-only access to your bank account, ensuring we cannot perform any transactions. Activating online banking is necessary for this process.
We prioritize your security and follow stringent protocols to protect your information. Kindly note one of our support agents will make contact with you .