kB
khanyo B
1 reviews | Active since Dec 2022
29 Jan 2025, 08:52
Double deduction- Pathetic
Happy pay double debited on my account and not only did they double debit they debited again and left me with unnecessary bank charges as they keep debiting daily when I send them a Whatsaap they just keep quiet or they say they have processed a refund. What’s the point of processing a refund where that refund will be paying off the bank charges they made. I am so disappointed as I have never missed their payment
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Replies (1)
Happy Pay's replyOfficial
06 Feb 2025, 11:32Hi Khanyo
We hope you're doing well.Thank you for your review .
We sincerely apologise for the double debit on your account and any inconvenience this may have caused. As soon as you brought it to our attention, our team worked quickly to resolve the issue, and we’re happy to confirm that it was corrected on the same day.
Your refund was processed immediately, and we’ve sent all updates regarding the correction via email.
We truly appreciate your patience and understanding. Thank you for being a valued customer, and please know that we’re taking steps to ensure this doesn’t happen again.
Best regardsHappy Pay Team
We hope you're doing well.Thank you for your review .
We sincerely apologise for the double debit on your account and any inconvenience this may have caused. As soon as you brought it to our attention, our team worked quickly to resolve the issue, and we’re happy to confirm that it was corrected on the same day.
Your refund was processed immediately, and we’ve sent all updates regarding the correction via email.
We truly appreciate your patience and understanding. Thank you for being a valued customer, and please know that we’re taking steps to ensure this doesn’t happen again.
Best regardsHappy Pay Team
Best regards,
Happy Pay's reply06 Feb 2025, 11:32
Official
Hi Khanyo
We hope you're doing well.Thank you for your review .
We sincerely apologise for the double debit on your account and any inconvenience this may have caused. As soon as you brought it to our attention, our team worked quickly to resolve the issue, and we’re happy to confirm that it was corrected on the same day.
Your refund was processed immediately, and we’ve sent all updates regarding the correction via email.
We truly appreciate your patience and understanding. Thank you for being a valued customer, and please know that we’re taking steps to ensure this doesn’t happen again.
Best regardsHappy Pay Team
We hope you're doing well.Thank you for your review .
We sincerely apologise for the double debit on your account and any inconvenience this may have caused. As soon as you brought it to our attention, our team worked quickly to resolve the issue, and we’re happy to confirm that it was corrected on the same day.
Your refund was processed immediately, and we’ve sent all updates regarding the correction via email.
We truly appreciate your patience and understanding. Thank you for being a valued customer, and please know that we’re taking steps to ensure this doesn’t happen again.
Best regardsHappy Pay Team
Best regards,